Protection built in

Responsible gambling at Theonline Casino gives you the controls

Play only from 18+, and the deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion tools sit in every Theonline Casino account.

Set a limit now

Licensed in CuraçaoOperating under license OGL/2007/1052/489 issued by the Gaming Control Board Curaçao since 2007.

The basics you may want

Responsible gambling essentials at Theonline Casino

The four details people check first, so you can stop wondering who to ask.

Minimum age18+

Regulated byGaming Control Board Curaçao, OGL/2007/1052/489

Gambling Helpline Aotearoa0800 654 655

Ask about limits or exclusion[email protected]

Ready to set one

Limit and control tools inside your account

Every one of these sits in your profile, because a pastime should stay sized to your life.

Before you fund, not after

A deposit limit caps how much can reach your balance in a set period, set before you fund your account rather than after a costly session.

Where does a loss limit stop me?

A loss limit halts play once your losses reach the figure you chose, useful when you want a session to end without a decision in the moment.

Ownership of your time

Session time reminders nudge you when the time you chose has passed, helpful if you sit down to play and lose track of the clock.

Need a pause without closing?

A cooling-off period pauses your play for the stretch you pick, handy when you sense a busy week should not include gambling.

Close the door for now

Self-exclusion shuts your account to play for the span you choose, the right switch when you want distance rather than a short break.

One calm minute

Setting a deposit limit, step by step

Use these steps on the day you want your spending decided in advance, not mid-session.

Where is your profile?

Log in and open the profile menu from your account area, then look for the responsible gambling section holding the limit settings.

Choose your limit type

Pick the limit you want to change, whether that is deposits, losses or session time, and glance at any existing figure already saved.

Your first limit

Enter the amount or the time and choose day, week or month, then read the confirmation that explains what the change means.

Check the figure in your account

Confirm the change, then reopen the settings to see the new figure sitting there, so you know it is active on your account.

No play under 18, full support for families

Age check at sign-up. Sign-up asks for your date of birth so the age check confirms you are 18 or older. Photo ID and proof of address are verified before your first withdrawal.

Before the phone changes hands. Install parental controls on shared phones, tablets and laptops so gambling pages stay closed to young users. Set the block before the device is handed over.

Could a phone call help? Start with a calm conversation about the changes you see, describing your own worry rather than assigning blame. Gambling Helpline Aotearoa takes calls from relatives at any hour.

Signs that play has stopped feeling like fun

Catching these signs early keeps a night out from becoming a habit you regret. Choose a deposit limit or a pause in your account while you are still in control, and let a real person help you carry it.

Read through these and notice which ones feel familiar in your own week.

Spending more than you had planned before you sat down
Chasing a loss with a larger deposit the same evening
Playing longer because the room has gone quiet
Borrowing from bill money to keep your account topped up
Keeping your play quiet from people close to you
Feeling flat or tense on days you do not play
Telling yourself you will stop after one more round

Free support nearby

Before you carry it alone, pick up the phone

Useful the moment you or someone you love wants a calm conversation with no cost attached

Gambling Helpline Aotearoa

Answering at any hour, the Gambling Helpline Aotearoa offers free, confidential support for players and for the people who live with them. Call or free text whenever the worry surfaces, day or night. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support run through the Problem Gambling Foundation at clinics across the country. Reach its team by freephone or text during weekday business hours, for players and relatives alike. pgf.nz

Safer Gambling Aotearoa

For clear information on what harm looks like and where local help sits, Safer Gambling Aotearoa gathers signs, practical tips and a support finder for players and for family members who want to understand what is happening. safergambling.org.nz

How long do you want to step away?

Cooling off for a few days. Ask support to start a cooling-off period in your account and you can take hours or days away from play, with access returning on its own afterwards. Use it for a busy week or a rough patch.

Locked for the long run. Self-exclusion closes the account to play for a long period set with support, and it stays in place once it begins. Do not expect it to lift early, so pick the length with care before it starts.

No register, so use your account. Because no national exclusion register operates in this market, your account is where this step happens, with support setting it up for you. Beyond that, the Gambling Helpline Aotearoa talks through the next move.

Before you click play

Plain answers on limits and exclusion

No pressure here: read at your own pace, and our team answers honestly when you ask.

If I self-exclude here, am I blocked at other Kiwi casinos?+

No. New Zealand has no national self-exclusion register, so a self-exclusion applies only to your Theonline Casino account. If you want to be blocked elsewhere, you would need to arrange that with each site separately.

Can the helpline advise a family member, not just the player?+

Yes. Gambling Helpline Aotearoa takes calls from relatives and friends too, free of charge and around the clock. Someone who is worried about another person's play can ring and talk it through confidentially.

Where do I go to change a limit later?+

Return to the same limits section of your account, where every setting you have chosen is listed. From there you adjust a deposit, loss or session setting whenever your circumstances shift. Nothing is decided once and forgotten.

Do the same limit settings work from my phone?+

Yes. The account page carries the same limits section in the mobile version, so you manage deposits, losses and session reminders from whichever device you use. Your choices sync to the one account you hold.

How do I shut my account for good instead of pausing it?+

Send a written request to [email protected] and state that you want the account closed rather than paused. Support confirms once the closure is processed, and the account no longer opens for play.

Once self-excluded, can I lift it before the period runs out?+

No. A self-exclusion holds for the full period you chose and is not shortened on request, which is what gives it weight. Plan the length as something you will live with.